What is after-sales service management?
It is the work of handling customer requests, warranty claims, repairs, parts, service partners, and follow-up after a product has been sold.
AtServiceCRM solution
Manage after-sales service from request through resolution
AtServiceCRM brings service cases, warranty decisions, repair work, parts movement, and customer updates into a shared operating workflow for product businesses.
For: Manufacturers, retailers, and service networks coordinating work across support teams, warehouses, and service centers.
Capabilities for this workflow
- Customer and booking history with an audit trail
- Warranty claim and repair workflow visibility
- Service center allocation, including PIN-based assignment
- Spare inventory visibility across warehouses and service locations
- TAT and SLA monitoring with reminders and escalations
- Courier docket details and return receipts in case history
How teams use it
- 1
Capture the request
Record the customer, product, issue, and service request details in a case history.
- 2
Review and assign
Check warranty information and route the work to the appropriate service center or team.
- 3
Manage repair and parts
Follow repair progress, spare requests, approvals, and service-level milestones.
- 4
Close with a clear record
Keep the resolution, customer follow-up, and related shipment details with the case.
Common use cases
- Centralizing after-sales cases that are currently spread across teams
- Coordinating warranty, repair, and parts work across multiple locations
- Reviewing case history and service milestones during escalations
Frequently asked questions
Who uses an after-sales service CRM?
Manufacturers, retailers, support teams, and service networks can use it to coordinate cases and service workflows.
Which workflows can AtServiceCRM bring together?
The platform covers service requests, warranty and repair workflows, service center allocation, spare inventory, SLA/TAT monitoring, and customer follow-up.
See how this workflow fits your service operation.
Read: What Is After-Sales Service Management?