TAT & SLA Monitoring
Real-time tracking of acceptance time, repair TAT and SLA adherence.
Explore this workflowAfter-sales service platform
Service Management Software for the Appliance Repair Industry
AtServiceCRM helps appliance repair businesses save time, increase revenue, and improve reporting. It is fully customizable software built for the appliance repair service industry.
Live insights
Dashboards & SLA monitoring
Booking & case history
Full booking history, courier tracking, and audit trail for every case.
Spare inventory
Warehouse & service center stock control with MSL alerts.
Platform Capabilities
Key CRM features for after-sale operations
Built to centralize bookings, manage service workflows, optimize spare inventory, and monitor TAT & SLA across brands and locations.
Customer & Booking Management
Customer profiles, booking history, reschedules, and full audit trail.
Explore this workflowWarehouse Management
Multi-warehouse stock, transfers, and dispatch workflows with MSL alerts.
Explore this workflowSpare Inventory Management
BOM mapping, spare consumption history, and replenishment workflows.
Explore this workflowBooking History & Courier Tracking
Docket-level shipment tracking and return receipts integrated into case history.
Explore this workflowAutomated Allocation & Escalations
Auto-assign service center by PIN, reminders and KAM escalations.
Explore this workflowServing distinct post-sale workflows? Explore industry workflows.
Insights
Learn how to improve after-sales service operations
Platform
Complete feature overview
A single CRM to manage brands, service centers, spare inventory, bookings, workflows, and customer communication.
Master data & org
- Multi-brand management
- Service center & warehouse mapping
- Role-based org hierarchy
User roles & panels
- Admin, Accounts, Operations dashboards
- Partner & Service Center portals
- Engineer mobile/WhatsApp access
Product & service config
- Appliance categories & models
- Service charge and call type setup
- Bulk uploads for models and BOMs
Spare parts & inventory
- Multi-warehouse stock control
- MSL alerts and replenishment
- Request, approve, dispatch workflows
Booking & allocation
- Customer management & history
- Auto service center allocation by PIN
- Manual reassignments & KAM escalations
Billing & reporting
- Invoice, credit/debit notes
- Service center & brand billing
- Dashboards, TAT & SLA monitoring
Workflow snapshot
1
Capture request
Log booking, check warranty and product data.
2
Allocate & notify
Auto-assign service center and notify via CRM/WhatsApp.
3
Execute & parts
Engineer updates job, requests spares, completes repair.
4
Verify & close
Admin verifies job, invoices and closes the case.
How it works
Three steps to power after-sale service operations.
Start with service intake, automate approvals and assignments, then close requests with visibility and customer updates.
1
Capture the request
Log service inquiries, warranty status, and product details instantly.
2
Automate the workflow
Route cases, assign tasks, and trigger approvals without manual handoffs.
3
Close with clarity
Resolve cases faster while keeping customers informed at every step.
Why choose our CRM
Make after-sale service easier for your team.
A single system for service cases, warranty claims, repair jobs, and customer communication that keeps teams aligned.
Automated service workflows
Shared case history
Live service dashboards
Quick warranty decisions
Service center allocation by PIN
Spare parts and warehouse tracking
SLA and repair TAT monitoring
Service workflow visibility
Keep the work and its history together
Connect request intake, service center assignment, parts activity, courier references, and customer updates in a shared case history.
Simple, Transparent Pricing
Compare plans for service teams at every stage. Clear monthly pricing with no hidden costs.
Small
₹25,000/month
Core workflows for multi-brand and multi-center operations.
Small plan pricing can be tailored to your business needs. Contact us to discuss.
- Unlimited jobs per month
- Unlimited customers and products
- Multi-brand and multi-service-center operations
- Advanced inventory and warehouse management
- MSL Stock and spare parts management
- Invoicing and challan features
- TAT and SLA dashboards
- Reporting and analytics reports
- Real-time operational dashboards
- Dedicated account management
- Available for Support to resolve your queries
Medium
₹35,000/month
Add alerts and engineer workflows through WhatsApp.
- Unlimited jobs per month
- Unlimited customers and products
- Multi-brand and multi-service-center operations
- Advanced inventory and warehouse management
- MSL Stock and spare parts management
- Invoicing and challan features
- TAT and SLA dashboards
- Reporting and analytics
- Real-time operational dashboards
- Dedicated account management
- Email and WhatsApp alerts
- Automation and analytics reports
- Engineer WhatsApp bot for checking jobs, requesting spare parts, and updating job status
- Available for Support to resolve your queries
Large
₹45,000/month
Custom reports, modules, integrations, and priority support.
- Unlimited jobs per month
- Unlimited customers and products
- Multi-brand and multi-service-center operations
- Advanced inventory and warehouse management
- MSL Stock and spare parts management
- Invoicing and challan features
- TAT and SLA dashboards
- Reporting and analytics
- Real-time operational dashboards
- Automation and analytics reports
- Dedicated account management
- Email and WhatsApp alerts
- Engineer WhatsApp bot for checking jobs, requesting spare parts, and updating job status
- Courier tracking
- Custom reports and dashboards
- Custom integrations and SLAs
- Custom modules and features for your business needs
- Available for Support to resolve your queries
- Priority support
Ready to demo
See the CRM your after-sale team will love.
Schedule a demo and we’ll show you how to manage service cases, warranty claims, and customer follow-up in one dashboard.